{"id":422,"date":"2026-01-16T08:08:46","date_gmt":"2026-01-16T08:08:46","guid":{"rendered":"https:\/\/jaguhbayu.com.my\/BAS.MY-KotaKinabalu\/?page_id=422"},"modified":"2026-01-16T09:59:18","modified_gmt":"2026-01-16T09:59:18","slug":"faqs","status":"publish","type":"page","link":"https:\/\/jaguhbayu.com.my\/BAS.MY-KotaKinabalu\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<p><strong>Frequently Asked Questions (FAQ) for BAS.MY KOTA KINABALU<\/strong><\/p>\n\n\n\n<p><strong>1. General Information<\/strong><\/p>\n\n\n\n<p><strong>Q: What is BAS.MY KOTA KINABALU?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> It is a government-led initiative under the Lembaga Pelesenan Kenderaan Perdagangan (LPKP) Programme. The service covers 8 fixed routes across Kota Kinabalu, connecting the city center (KK Sentral) to suburbs like Penampang, Menggatal, Putatan, and the Kota Kinabalu International Airport (KKIA).<\/p>\n\n\n\n<p><strong>Q: Who operates the BAS.MY KOTA KINABALU bus services?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> The BAS.MY bus services in Kota Kinabalu are operated by <strong>Jaguh Bayu Sdn Bhd<\/strong>.<\/p>\n\n\n\n<p><strong>Q: What payment methods are accepted on BAS.MY KOTA KINABALU?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> Passengers can pay using cashless method such as:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>ManjaLink \/ ManjaPay<\/strong><\/li>\n\n\n\n<li><strong>Kad Konsesi (Concession Card)<\/strong><\/li>\n\n\n\n<li><strong>Visa (Debit \/ Credit Cards)<\/strong><\/li>\n\n\n\n<li><strong>DuitNow QR<\/strong><\/li>\n<\/ol>\n\n\n\n<p><strong>2. Pass Types &amp; Eligibility<\/strong><\/p>\n\n\n\n<p><strong>Q: What unlimited ride passes are available?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> There are two types of unlimited travel passes:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>KAD 30 HARI:<\/strong> For Malaysian citizens aged 18 to 59. It costs <strong>RM30 <\/strong>for <strong>30 days<\/strong> of unlimited rides.<\/li>\n\n\n\n<li><strong>KAD KONSESI:<\/strong> Provides unlimited free rides for eligible Malaysian citizens. There is a <strong>one-time RM10 fee<\/strong> for the card, but registration is free.<\/li>\n<\/ol>\n\n\n\n<p><strong>Q: Who is eligible for the Kad Konsesi (Concession Card)?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> This card is available to Malaysian citizens in the following categories:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Students:<\/strong> Aged 7 to 17 years old.<\/li>\n\n\n\n<li><strong>IPT Students:<\/strong> Higher Education Institution students with a valid SISWA card.<\/li>\n\n\n\n<li><strong>Senior Citizens:<\/strong> Aged 60 years and above.<\/li>\n\n\n\n<li><strong>OKU:<\/strong> Individuals registered with Jabatan Kebajikan Masyarakat (JKM).<\/li>\n<\/ul>\n\n\n\n<p><strong>Q: Where can I register for these passes?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> You can register through two channels:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Interested parties may<strong> Walk-in <\/strong>by visit our counter at <strong>KK Sentral<\/strong>. Please bring along your MyKad\/MyTentera and supporting documents (OKU card, Student card, or offer letter).<\/li>\n\n\n\n<li>Or<strong> Online<\/strong> register via the <strong>LUGO App<\/strong>, available on the Google Play Store and Apple App Store.<\/li>\n<\/ul>\n\n\n\n<p><strong>Q: Can children (7\u201312 years old) use their MyKid to pay for the bus?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> No, you cannot use MyKid to pay for the bus. Therefore, student age (7-12 years) should register for the physical Kad Konsesi as per mention at question 2(A)(2).<\/p>\n\n\n\n<p><strong>Q: Can I share my Kad Konsesi with my friends or family member?<\/strong><\/p>\n\n\n\n<p><strong>A<\/strong>: The Kad Konsesi is strictly for the registered owner&#8217;s use only. Lending or sharing the card is prohibited, if a violation is detected, the cardholder will be subject to legal consequences.<\/p>\n\n\n\n<p><strong>Q: What are the consequences of littering on board the bus?<\/strong><\/p>\n\n\n\n<p><strong>A<\/strong>: Maintaining cleanliness is mandatory. Any passenger caught littering will be subject to penalty.<\/p>\n\n\n\n<p><strong>Q: What should I do if the LUGO Apps is not working?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> Please email <a href=\"mailto:feedback@jaguhbayu.com.my\"><strong>feedback@jaguhbayu.com.my<\/strong><\/a> with a brief description of the issue and, if possible, a screenshot to help us resolve it faster.<\/p>\n\n\n\n<p><strong>3. Privacy &amp; Personal Data (PDPA)<\/strong><\/p>\n\n\n\n<p><strong>Q: What personal data is collected during registration?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> To provide our services, we collect your name, NRIC number, telephone number, and email address. If applicable, we may also collect payment details or sensitive data (such as health\/disability status) for concession verification.<\/p>\n\n\n\n<p><strong>Q: How is my personal data used?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> Your data is used to validate and process subscriptions and payments. Perform internal audits and data analysis. Communicate updates, newsletters, or promotional materials. Comply with legal obligations and prevent crime.<\/p>\n\n\n\n<p><strong>4. Lost &amp; Found<\/strong><\/p>\n\n\n\n<p><strong>Q: What is the procedure for replacing a lost Kad Konsesi?<\/strong><\/p>\n\n\n\n<p><strong>A: <\/strong>You are required to file a police report and email a copy to <a href=\"mailto:feedback@jaguhbayu.com.my\"><strong>feedback@jaguhbayu.com.my<\/strong><\/a> for verification<\/p>\n\n\n\n<p><strong>Q: How will I know when to collect my replacement card?<\/strong><\/p>\n\n\n\n<p><strong>A: <\/strong>Our customer service team will send an email confirmation about your transaction. Once received, you may visit nearby counter to collect your new card<\/p>\n\n\n\n<p><strong>Q: Is there a fee for the replacement card?<\/strong><\/p>\n\n\n\n<p><strong>A<em>:<\/em><\/strong>A standard replacement charge of RM10 applies for all lost concession cards.<\/p>\n\n\n\n<p><strong>Q: What is the warranty for a faulty card?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> The warranty provided for the card as per below:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>For Kad Konsesi, <\/strong>you will get <strong>Free replacement<\/strong> within <strong>7 days<\/strong> of issuance if found faulty. No warranty applies after this period.<\/li>\n\n\n\n<li><strong>For MyKad, <\/strong>If the chip is faulty, please proceed to Jabatan Pendaftaran Negara (JPN) for replacement.<\/li>\n<\/ul>\n\n\n\n<p><strong>5. Cancellation &amp; Refund<\/strong><\/p>\n\n\n\n<p><strong>Q: Can I get a refund after a successful subscription?<\/strong><\/p>\n\n\n\n<p><strong>A: <\/strong>Refunds is not allowed once transaction is completed via counter or the LUGO App.<\/p>\n\n\n\n<p><strong>Q: May I cancel subscription for Kad 30 Hari?<\/strong><\/p>\n\n\n\n<p><strong>A: <\/strong>Once registration is done, cancellation cannot be made and it will be running for 30 days.<\/p>\n\n\n\n<p><strong>Q: Is a refund available upon cancellation?<\/strong><\/p>\n\n\n\n<p><strong>A: <\/strong>Non-refundable<\/p>\n\n\n\n<p><strong>Q: If my Kad 30 Hari has expired in the past 2 month, may I renew the subscription?<\/strong><\/p>\n\n\n\n<p><strong>A: <\/strong>Yes, you may renew your subscription after previous 30-day pass has expired.<\/p>\n\n\n\n<p><strong>Q: If I loss my personal item in the bus, what should I do?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A: <\/strong>Please sent your email enquiries to <a href=\"mailto:feedback@jaguhbayu.com.my\"><strong>feedback@jaguhbayu.com.my<\/strong><\/a> with a subject <strong>(Lost and Found)<\/strong> including details of:<\/li>\n<\/ul>\n\n\n\n<p>1. Your Name<\/p>\n\n\n\n<p>2. Boarding Evidence<\/p>\n\n\n\n<p>3. Travel History<\/p>\n\n\n\n<p>4. Item that you lost<\/p>\n\n\n\n<p><strong>6. Contact Information<\/strong><\/p>\n\n\n\n<p><strong>Q: How can I contact you?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> For any inquiries regarding your subscription, data privacy, or technical issues, you may contact us at:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email: <a href=\"mailto:feedback@jaguhbayu.com.my\"><strong>feedback@jaguhbayu.com.my<\/strong><\/a><\/li>\n\n\n\n<li>Address: Unit 2-1, Second Floor, Wisma Milenia, Lorong Kenawai 1, Dah Yeh Villa, 88400 Kota Kinabalu, Sabah<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions (FAQ) for BAS.MY KOTA KINABALU 1. General Information Q: What is BAS.MY KOTA KINABALU? A: It is a government-led initiative under the Lembaga Pelesenan Kenderaan Perdagangan (LPKP) Programme. The service covers 8 fixed routes across Kota Kinabalu, connecting the city center (KK Sentral) to suburbs like Penampang, Menggatal, Putatan, and the Kota [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-422","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jaguhbayu.com.my\/BAS.MY-KotaKinabalu\/index.php\/wp-json\/wp\/v2\/pages\/422","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jaguhbayu.com.my\/BAS.MY-KotaKinabalu\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jaguhbayu.com.my\/BAS.MY-KotaKinabalu\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jaguhbayu.com.my\/BAS.MY-KotaKinabalu\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jaguhbayu.com.my\/BAS.MY-KotaKinabalu\/index.php\/wp-json\/wp\/v2\/comments?post=422"}],"version-history":[{"count":4,"href":"https:\/\/jaguhbayu.com.my\/BAS.MY-KotaKinabalu\/index.php\/wp-json\/wp\/v2\/pages\/422\/revisions"}],"predecessor-version":[{"id":461,"href":"https:\/\/jaguhbayu.com.my\/BAS.MY-KotaKinabalu\/index.php\/wp-json\/wp\/v2\/pages\/422\/revisions\/461"}],"wp:attachment":[{"href":"https:\/\/jaguhbayu.com.my\/BAS.MY-KotaKinabalu\/index.php\/wp-json\/wp\/v2\/media?parent=422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}